FAQ

Question Index:

1. What is an Eraser?
2. How do I contact The Eraser Company, Inc. ?
3. What is ISO 9001 Certification?
4. I am having problems opening and downloading files off the site?

Questions and Answers:

1. What is an Eraser?

   The “Rush FybRglass® Eraser,” was originally designed for making typing and drafting corrections. In the 1940’s we found this eraser could be used to strip film insulation from magnet wires, and thus a product line was born.

2. How do I contact The Eraser Company, Inc. ?

   Go to our Contact page

   Mailing Address
   P.O. Box 4961
   Syracuse, NY 13221

   Shipping Address
   123 Oliva Drive
   Mattydale, NY 13211

   Phone Number
   (315) 454-3237

   Fax Number
   (315) 454-3090

   Email
   [email protected]

   Comments, Concerns, Questions
   Send Us Your Feedback Here

3. What is ISO 9001 Certification?

   View Our ISO Certificate Here

   ISO is a quality system standard prepared by The American Society for Quality Control Standards Committee and is internationally recognized. It is the most comprehensive quality standard related to “ISO” as it includes the design, development, production, installation and servicing of products.

   Eraser’s ISO 9001 history: The Eraser Company first achieved ISO 9001 Certification on February 2, 1996. This was a milestone achievement in the company’s history, underscoring its commitment to quality and continuous improvement.

   How do Eraser Company customers benefit from the ISO 9001 Certification?

   The Eraser Company designs, manufactures, sells and services all of its products meeting the requirements of the ISO 9001 standards. Through internal quality audits and external audits conducted by our Registrar we continue to ensure our quality system is in compliance. This compliance ensures you will have a quality experience 100% of the time when doing business with the Eraser Company. As of September 2018 we have been ISO 9001:2015 certified.

   ISO’s future: The Eraser Company has made a commitment to maintain the ISO 9001 standard. The benefits of our certification are reflected in our high quality products. Through the integration of the ISO 9001 quality system in our daily responsibilities, we will continue to provide the highest quality products. The Eraser Company’s ISO representative is always ready to help answer your questions related to our certification.

4. I am having problems opening and downloading files off the site?

   The files saved on the web site are in PDF format. In order to open them you must have a PDF reader. A free reader can be downloaded at

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